Responsible gambling

At Cold Lake Casino, we take responsible gambling seriously and are committed to providing you with the tools and resources needed to maintain a healthy balance between gaming and real life.

Responsible Gambling Tools

We offer a range of features designed to help you gamble responsibly:

• Deposit Limits: Set limits on how much you can deposit each day or week, ensuring that your betting remains within safe boundaries.
• Loss Limits: Establish limits on potential losses to prevent excessive spending.
• Session Reminders: Take regular breaks and receive notifications when it's time to log out.
• Self-Exclusion: Temporarily or permanently ban yourself from playing at our site.

Responsible Gaming Options

To support your well-being, we provide access to the following resources:

• Reality Checks: Receive reminders about your gaming habits and the current session duration.
• Debit Block: Disable withdrawals for a set period to help you manage spending.
• Self-Exclusion Timeframe: Exclude yourself from our website or mobile app for 6 months, 1 year, or 5 years.

Links to Support Organizations

We acknowledge that sometimes, seeking professional advice is the best course of action. For this reason, we have compiled a list of reputable organizations and hotlines:

• Ontario Problem Gambling Helpline: 1-888-230-3505
• Canadian Centre on Substance Abuse: (800) 463-9682
• Gamblers Anonymous International Service Office: www.gamblersanonymous.org

Differences from Canada-specific Standards

Our responsible gaming tools and features meet or exceed the standards required for regulated Ontario operators. We prioritize clear communication of self-exclusion, well-promoted limits, and immediate cessation of marketing to excluded players.

Get Help When You Need It Most

Don't hesitate to reach out if you feel that your gambling habits are impacting your life negatively. Take control now by implementing responsible gaming tools or seeking help from the organizations above.